Regulation
F-GAS
The CERFA 15497*03 form (assembly contract) is an official document required by French regulations for equipment containing refrigerant fluids.
It formalizes the commitment between the seller and the buyer and certifies that the installation or commissioning will be carried out by a certified professional, in accordance with the European Regulation 2024/573 and Article R.543-78 of the French Environmental Code.
This document must be completed and signed by both the buyer and the installer before any shipment or release of the equipment.
Its purpose is to ensure compliance of the commissioning process and adherence to the current F-Gas Regulation.
It formalizes the commitment between the seller and the buyer and certifies that the installation or commissioning will be carried out by a certified professional, in accordance with the European Regulation 2024/573 and Article R.543-78 of the French Environmental Code.
This document must be completed and signed by both the buyer and the installer before any shipment or release of the equipment.
Its purpose is to ensure compliance of the commissioning process and adherence to the current F-Gas Regulation.
The CERFA form is required for equipment whose installation involves handling refrigerant fluids, such as split systems (air conditioners or heat pumps). Monobloc models, which do not require a refrigerant connection, are not subject to this requirement.
The CERFA 15497*03 form (assembly contract) can be sent by email to [email protected] or through our contact form.
This document must be completed with the details of both the equipment purchaser and the installer, and signed by both parties, in order to comply with F-GAS regulations and authorize the delivery of the equipment.
This document must be completed with the details of both the equipment purchaser and the installer, and signed by both parties, in order to comply with F-GAS regulations and authorize the delivery of the equipment.
Only professionals holding a capacity certificate, issued to a company or operator authorized to handle refrigerant fluids, are qualified to complete the CERFA declaration and to carry out the installation and commissioning of the relevant equipment.
Please note: the aptitude certificate does not replace the capacity certificate.
Please note: the aptitude certificate does not replace the capacity certificate.
To verify the validity of an installer’s certification, you can consult the SYDEREP database > Fluorinated gases > List of certified operators (Cooling) and certified companies (Fire protection).
Alternatively, this verification can be carried out by CLIMALED.
Alternatively, this verification can be carried out by CLIMALED.
Management of
Transport and Deliveries
For deliveries within mainland France, the estimated delivery time is shown on each product page.
The indicated timeframes include both the order preparation time in our central warehouse and the transportation time to the final destination.
For deliveries to other European Union countries, please allow an additional 1 to 3 working days on average, depending on the destination country.
For further details, please contact us at [email protected] or via our contact form.
Delivery may occasionally be delayed due to external factors such as a high volume of orders, supplier lead times, a temporary stock shortage, or a carrier delay.
In such cases, our team takes active measures to resolve the situation and keeps you informed of any relevant updates to ensure delivery as quickly as possible.
In such cases, our team takes active measures to resolve the situation and keeps you informed of any relevant updates to ensure delivery as quickly as possible.
On each product page, a stock availability indicator is displayed below the price. This indicator is updated regularly, allowing you to check the current availability of the product.
The most popular products are kept in stock, while overall availability is ensured through strong partnerships, guaranteeing fast order processing even in cases of temporary unavailability.
If you wish to confirm the availability of an item before purchasing, please contact us at [email protected] or through our quote and availability request form.
The most popular products are kept in stock, while overall availability is ensured through strong partnerships, guaranteeing fast order processing even in cases of temporary unavailability.
If you wish to confirm the availability of an item before purchasing, please contact us at [email protected] or through our quote and availability request form.
In the event of temporary unavailability, the customer is informed by email.
We then consult our partners in order to ensure, if possible, the supply of the ordered equipment or to offer equivalent alternatives, subject to the customer's approval. The customer is kept informed at every stage until the situation is resolved.
We then consult our partners in order to ensure, if possible, the supply of the ordered equipment or to offer equivalent alternatives, subject to the customer's approval. The customer is kept informed at every stage until the situation is resolved.
After payment confirmation and, if applicable, receipt of the duly completed CERFA form, the order is prepared and shipped as quickly as possible.
Depending on the item ordered, shipment may occur within 24 hours or within a few working days.
Depending on the item ordered, shipment may occur within 24 hours or within a few working days.
Once the order has been shipped, a confirmation email containing the tracking number is sent to you.
The tracking number usually becomes active within 48 hours after shipment.
The tracking number usually becomes active within 48 hours after shipment.
Delivery is arranged according to the weight and volume of the goods.
Our shipments are mainly handled by Dachser, who will contact you before delivery to schedule an appointment.
You can also visit the Dachser website to locate the agency closest to your address and anticipate delivery arrangements.
Smaller parcels are handled by TNT, which will send you an email and a message with the tracking information.
Our shipments are mainly handled by Dachser, who will contact you before delivery to schedule an appointment.
You can also visit the Dachser website to locate the agency closest to your address and anticipate delivery arrangements.
Smaller parcels are handled by TNT, which will send you an email and a message with the tracking information.
Upon receiving the equipment, it is important to carefully check the condition of both the packaging and the product before signing the delivery note.
If any irregularities are observed, it is essential to write detailed remarks on the carrier’s delivery note (e.g.: “damaged parcel”, “damaged unit”). If the damage is significant, it is advisable to refuse the delivery.
Take photos of the packaging and the affected product, then fill out the damaged goods form available in the “Contact” section > “Damaged Goods” on the Climaled website, providing all relevant information and any remarks made upon receipt. These checks allow for faster processing and, if necessary, replacement or repair of the equipment.
If no remarks are made upon delivery, no claim can be accepted by the carrier.
If any irregularities are observed, it is essential to write detailed remarks on the carrier’s delivery note (e.g.: “damaged parcel”, “damaged unit”). If the damage is significant, it is advisable to refuse the delivery.
Take photos of the packaging and the affected product, then fill out the damaged goods form available in the “Contact” section > “Damaged Goods” on the Climaled website, providing all relevant information and any remarks made upon receipt. These checks allow for faster processing and, if necessary, replacement or repair of the equipment.
If no remarks are made upon delivery, no claim can be accepted by the carrier.
Process of
Prices, quotes and payments
Yes, all prices are shown inclusive of all taxes (TTC), with VAT applied at the legal rate in effect in France.
For deliveries to other European Union countries, VAT is applied according to the rate in force in the destination country, in accordance with European regulations more information here.
For customers with a Climaled CVC professional account, prices are displayed excluding tax (HT).
For deliveries to other European Union countries, VAT is applied according to the rate in force in the destination country, in accordance with European regulations more information here.
For customers with a Climaled CVC professional account, prices are displayed excluding tax (HT).
At Climaled, we are committed to offering competitive prices, adjusted to real market conditions, in order to guarantee our customers the best possible rate at any given time.
However, due to constantly changing market dynamics and fluctuations in availability from manufacturers or partners, prices may be modified without prior notice, except for promotional items.
In such cases, the promotional price remains valid until the end date of the campaign or while stocks allocated to it last.
However, due to constantly changing market dynamics and fluctuations in availability from manufacturers or partners, prices may be modified without prior notice, except for promotional items.
In such cases, the promotional price remains valid until the end date of the campaign or while stocks allocated to it last.
Credit or debit card
Secure online payment via Payplug.
Bank transfer
You can make your payment by bank transfer. Our bank details are provided in the order confirmation email or on the quotation.
To speed up the processing of your order, please send us proof of the transfer.
PayPal
Easily and securely pay for your order through the secure PayPal link.
For equipment whose installation involves handling refrigerant fluids, your order cannot be processed until the CERFA assembly contract has been provided.
This document is required by French law, in accordance with European Regulation 2024/573 and Article R.543-78 of the Environmental Code, which require that any work on equipment containing or handling refrigerant fluids be carried out by an operator holding a valid capacity certificate.
This document is required by French law, in accordance with European Regulation 2024/573 and Article R.543-78 of the Environmental Code, which require that any work on equipment containing or handling refrigerant fluids be carried out by an operator holding a valid capacity certificate.
The invoice is issued once the products have been packaged and are ready for shipment.
The items shown on our website are displayed at the most competitive price available at the time of viewing.
Therefore, price verification should be done directly on our website, by checking the displayed price for each product.
If you would like to request a quotation for specific needs or large quantities of certain items, you can use our quotation and availability request form, available in the “Contact” section > “Quotation and Availability Request”.
Therefore, price verification should be done directly on our website, by checking the displayed price for each product.
If you would like to request a quotation for specific needs or large quantities of certain items, you can use our quotation and availability request form, available in the “Contact” section > “Quotation and Availability Request”.
Most of the products we sell are available online.
However, if you are looking for a specific item from one of the brands we distribute, you can contact us through the “Quotation Request” or “Spare Parts Request” forms.
Our team will then consult with the manufacturers to inform you about the availability, lead times, and supply conditions of the requested product.
However, if you are looking for a specific item from one of the brands we distribute, you can contact us through the “Quotation Request” or “Spare Parts Request” forms.
Our team will then consult with the manufacturers to inform you about the availability, lead times, and supply conditions of the requested product.
Process of
Returns and Refunds
In accordance with the French Consumer Code (Art. L221-18), you have 14 calendar days from the receipt of your order to exercise your right of withdrawal and return the item(s) concerned.
Returned products must be in their original condition and packaging, complete and unused. All returns are subject to verification and approval by Climaled before acceptance. Return shipping costs are borne by the customer.
Before final approval, each item is visually inspected and checked for physical integrity.
If the product complies and all conditions of our return policy are met, the refund or exchange process will be initiated, and the customer will be notified by email.
For more information, please refer to our Return Policy.
Returned products must be in their original condition and packaging, complete and unused. All returns are subject to verification and approval by Climaled before acceptance. Return shipping costs are borne by the customer.
Before final approval, each item is visually inspected and checked for physical integrity.
If the product complies and all conditions of our return policy are met, the refund or exchange process will be initiated, and the customer will be notified by email.
For more information, please refer to our Return Policy.
To request a return, fill out the Withdrawal Form available in the “Contact” section > “Returns” on the website (make sure you are logged into your account).
After submitting the form, print the copy received by email, attach it to your purchase invoice, and place them inside the package containing the item to be returned, then ship it to Climaled’s address.
You can also submit your return request by email. In this case, download and complete the return form that will be sent to you.
To ensure smooth and prompt processing of your request, please make sure the conditions stated in our Return Policy are met.
After submitting the form, print the copy received by email, attach it to your purchase invoice, and place them inside the package containing the item to be returned, then ship it to Climaled’s address.
You can also submit your return request by email. In this case, download and complete the return form that will be sent to you.
To ensure smooth and prompt processing of your request, please make sure the conditions stated in our Return Policy are met.
You can track your return through the confirmation email you will receive once the package has been received. After this confirmation, our after-sales service will check the condition of the product, and once the return conditions are met, the refund will be processed.
In accordance with the Directive 2011/83/EU of the European Parliament and of the Council, refunds are issued using the same payment method as the one used for the order, within 14 working days from the notification of your withdrawal request. This period may be extended until the actual receipt of the returned product(s) at the specified address.
Conditions of
Warranty and After-Sales
All products sold by Climaled are covered by the Manufacturer’s Warranty, which protects against possible manufacturing defects.
This warranty includes 3 years of coverage for parts and 5 years for the compressor.
For more details, please refer to our Warranty Policy.
All materials we sell come from the European Union.
The products are covered by the manufacturer’s warranty, identical to that offered in retail.
This warranty covers only spare parts, excluding labor and travel costs.
The products are covered by the manufacturer’s warranty, identical to that offered in retail.
This warranty covers only spare parts, excluding labor and travel costs.
To request after-sales service, please complete the After-Sales Service Form available in the “Contact” > “Warranty Form” section of the Climaled website and attach the technician’s report describing the issue in detail.
Once your request is received, it will be reviewed by our technical team, and if applicable, the required parts will be supplied in accordance with the warranty conditions.
Once your request is received, it will be reviewed by our technical team, and if applicable, the required parts will be supplied in accordance with the warranty conditions.
If you are having trouble logging into your account on the website, we recommend clearing your browser’s browsing data (cache and cookies).
If the issue persists, try logging in from another browser.
You can also reset your password using the dedicated option on the login page.
If you still cannot access your account, please contact us via the contact form, specifying the error message encountered, so our team can assist you.
